We aim to fulfill orders within two business days of when the order is placed (business days being Monday-Friday). Products with a previously detailed lead time are currently back ordered and will be exempt from this. In this situation we fulfill orders in the order they are received as soon as we receive the product into inventory.
If upon receiving your order you find any issue or damage to the product, please email us at email@example.com and we will work with you to resolve the issue.
Please note that the shipping service that you select is paying for the class of service the order will be shipped through, and the times noted on those services reflect arrival time after fulfillment and not arrival time from when the order is placed.
International Customers: Kabuki Strength is not responsible for import duties or customs fees incurred when receiving international shipments. These fees vary from country to country, and the shipping cost paid reflects what we pay. The shipping cost charged does not include any import duties that will be charged by the customer's country upon arrival. This also includes fees for specific services such as the brokerage fee that UPS Standard charges.
We accept returns and exchanges within a 14-day window of when the order is received by the customer as shown by the shipment tracking.
For all return and exchange requests please fill out the form here.
Upon approval of your return you will receive a pre-paid return label.
When your returned item is received and inspected, we will immediately process the refund upon approval and it should post to your bank account in 3-5 business days.
If exchanging an item, please note the item you are looking to exchange for in the return form.
Please note for both returns and exchanges that we are only able to extend them to products received back in sellable condition. Any apparel that has been worn or washed will not be eligible for return or exchange.
For all returns and exchanges the customer will be responsible for both the original shipping cost and the return postage. This amount will be deducted from the final return amount upon approval of the return.
We do not offer refunds or exchanges for cosmetic blemish items.
We are unable to offer exchanges for international orders currently.
We are unable to offer returns on any pioneer belts as they are custom made on a per order basis, but we are able to do exchanges.
All our bars carry a lifetime warranty against any manufacturing defect. Warranty against bending does not cover any bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage, or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged plates, excessive dropping with iron plates, excessive dropping on concrete or similar surfaces, and similar usage). Any specific issues regarding a Kabuki Strength product with which a customer is not satisfied will be reviewed on a case-by-case basis.
For any warranty claims please fill out an exchange form here: